Let's talk cards
Our support crew is made up of graders, playtesters, and logistics pros. Tell us how we can help and we will route you to the right specialist.
Fast Response Times
How to reach us
Include your order ID, photos, and preferred contact channel so we can get straight to troubleshooting. For consignments or valuation requests, attach a spreadsheet or list of the cards you would like us to review.
What we can help with
Order help
Status updates, shipping questions, and combining multiple orders into one parcel.
Sell or consign
Book a valuation call or arrange grading prep for high value singles and sealed collections.
Event support
Request Alter TCS sponsorships, organise league nights, or host box breaks with our team.
Service levels
Priority support
Creators Club and vault members receive a dedicated Discord channel with 2 hour response targets.
Standard support
All customers receive email replies within one business day and proactive tracking updates on open orders.
After-hours alerts
Emergency courier issues are monitored 24/7. Leave a voicemail and the on-call manager will call back within 60 minutes.
Visiting the studio
Our in-person trade desk operates by appointment so we can stage your cards and ready any paperwork. Bring a valid ID for consignments over ZAR 10,000 and allow 15 minutes for inspection. Street parking is available on Brickfield Road.
If you are shipping cards to us for grading or consignment, print your order ID clearly on the outside of the parcel. We will confirm receipt the moment it is scanned into the vault.
Need NDAs or vendor forms signed before we collaborate? Email support@altertcs.co.za with the documents and our operations director will return them within two business days.